Please read the manual first before you use the display. If you have a problem, please check the manual and the FAQ section on our website.
If the problem can not be solved with the help of the manual or the FAQs, please contact us directly. We have qualified, direct support. You can contact us via E-Mail firstname.lastname@example.org or via phone.
If you have a defect and you live in Germany or China, please send the product directly to our warehouse in Germany or China respectively. We will check and repair or exchange your defective product promptly. If you are living in another country please contact your local sales agent or our Chinese headquarters. Although we offer direct manufacturer support only in Germany and China today, other countries will follow soon. You can find more handling information in the manual or on our internet site, under support/RMA-process.
Frequently, user want to use the 800x480 resolution on the 7“ displays. This is no standard resolution. For this reason, many graphic cards do not support the resolution by default. With e.g. the program powerstrip from EnTech, you can learn your graphic card this special resolution. You can download the power strip timing parameter for the 800x480 resolution from our internet site. Yet please keep in mind, that there are several graphic cards, special in the field of embedded computer technic, which are not able to support the 800x480 resolution. In this case, you should use the 800x600 resolution.
Within the 7“ to 12.1“ OSD-menu, you can change the picture to mirror inverted or upside down. This function is necessary, when the monitor is mounted over head or you use a rear view camera. The settings can be made within the OSD-menu when you have a video source connected and you open the OSD-menu (display is in Video1 or Video2 mode).
The 15” to 22” touch monitors have a VESA-100 holder on the backside. The 7” to 12” touch monitors can be fixed on the wall through the connection track on the backside or through the in delivery included pedestal.
All displays have an external power supply. That means, that they are supplied by 12V DC. That is why you have two options – use the 12V DC power supply or the 230V general grid through the power supply included in delivery.
The main usage of the touch display is together with a PC. That means, that you should connect the display via VGA for the picture and via USB for the touch functionality. Furthermore, all monitors have loudspeakers which you can connect through a 3.5mm stereo jack.
The 7“ to 12.1“ touch display series has besides the VGA-connector two video cinch inputs each. To them, you can connect your camera, DVD-player, gaming console or handy with appropriate video/tv-out.
If you have problems with the touch, please check if the driver and all cables are installed properly. Otherwise, the most common fault is generated by the protective foil on the touch display. Please take off the protection foil for best use of the display.
Ex works, the touch panel is already justified. Yet any time, you can make a new justification within the touch software under the “calibration” item.