Government affairs inquiry touch screen computer

In the government affairs hall, the community convenience center, and the 24-hour self-service area, the big machine that allows the masses to handle their own affairs is the government affairs inquiry touch screen computer - an integrated self-service terminal. The touch screen, ID card reader, high speed camera, face recognition camera, printing module and industrial control host are all put into one machine body. What it needs to replace is the window queuing: check the work guide, track the progress of the work, transfer the materials, report the business and type the evaluation.

🏛️  Design logic: compliance and self-help are indispensable

The difficulties of the government affairs scenario focus on three points: the business system to be connected spans multiple departments, the real name authentication must meet regulatory compliance, and the equipment must be 7 × 24 unattended. The design of government affairs inquiry terminal is all around these points.

Migrate to the localization of information innovation platform

The information security compliance requirements in the field of government affairs are pushing the terminal to the localization route. The mainstream solution uses domestic processors such as Feiteng E2000Q/D3000M, and the operating system is deeply adapted to UniTrust UOS and Galaxy Kirin. Some terminals are also equipped with OpenHarmony, with its distributed architecture and high security features. In a deeper sense, the system should also be able to seamlessly compatible with domestic office software, and built-in digital certificates to ensure the security of data transmission.

Real name authentication: prior truth, then comparison

The government affairs business involves personal privacy and identity verification, and the login methods must be diversified: swiping the second-generation ID card, social security card (code), and permanent residence card must be supported. The binocular camera (near infrared+visible light) is responsible for living detection. The cheating means such as photo and video forgery are blocked directly, and then 1:1 identity verification is completed with the person card comparison algorithm. As an auxiliary authentication means, the fingerprint acquisition instrument (capacitance, live, surface) interface must meet the requirements of the Ministry of Public Security.

When nobody is on duty, take care of the equipment

Hard requirements for 24-hour self-service area: the machine can be switched on and off automatically according to the set time; There will be an alarm for paper shortage in printing and an alarm for insufficient consumables. It also supports remote restart of the printer. The inquiry and printing record system automatically keeps the equipment number, user's name, ID card number, on-site photos, printed content and time stamp. Post audit and troubleshooting rely on these records.

The cabinet itself should also withstand high intensity use

The government affairs hall is crowded, and the structural durability is the foundation. The cabinet is made of high-quality cold-rolled steel plate (thickness ≥ 1.5mm), and the surface is coated with plastic powder, which is wear-resistant and rust proof. The angle and height of the touch screen are designed according to ergonomics; The Mohs hardness of the tempered glass surface is more than 7H, which can withstand daily bumping and key scratching. The indoor hall scene is generally IP54 protection level (level 5 dustproof, level 4 splash proof), which is sufficient to deal with dust and occasionally spilled drinks.

🏛️  Four typical deployment scenarios

Self service area of government affairs hall

In the provincial, municipal and district level government affairs service centers, self-service inquiry terminals are the main force for the diversion during peak hours. The common actions of the masses can be completed by themselves on the terminal: check the details of the service guide, print the notice of handling matters, swipe the ID card or input the number of the handling piece to track the progress, and scan the code to evaluate the handling piece. The back of the terminal should be connected with the administrative approval system, automatically read the standard data interface provided by the business system, and the hall guidance and simple online service should be undertaken by one machine. Some schemes are also provided with material pre review, and the machine that meets or fails to meet the requirements of materials will automatically go through them first.

Community and street convenience service center

After the terminal sinks to the streets and communities, people can handle high-frequency affairs of public security, social security, medical insurance, taxation and other departments at their doorsteps. The equipment integrated with touch screen, camera and high speed camera can undertake hundreds of self-service businesses such as pension insurance inquiry, medical insurance inquiry, provident fund handling and "one thing at a time". It is more common to put the terminal, blood pressure and blood lipid detector, water dispenser and other convenience facilities into a 24-hour self-service post station to form a comprehensive convenience service point.

24-hour self-service government service area

The service area of "24-hour government supermarket" and "no closing" solves the problem of time - business is still going on after work and weekends. The whole process of self-service declaration, appointment number taking, progress inquiry, evaluation and complaint is covered, and the appointment information can also be connected with the queuing system. In the police scene, 11 micro police services such as household administration and traffic management can be handled by themselves, and the "8 hours" has been extended to "24 hours".

Cross departmental "one machine for all" integrated terminal

With the plan of "One Network for All", the government affairs service, public service and convenience service are integrated into one terminal, and social security, medical insurance, provident fund, tax and public security are all inclusive. Log in to the unified identity authentication platform, and choose any account, ID card or QR code. On the same equipment, the masses pay, inquire and print fees from the declaration and filling in of forms without changing places.

📋  Five Precautions for Model Selection

1. The business system docking capability was first verified

The terminal must support the automatic reading of the standard data interface of the administrative approval system, so that the functions of service guidance, progress query, self-service declaration, appointment number taking, and handling evaluation can be realized. To confirm whether the supplier has a mature case of docking with the provincial or municipal unified government service platform, and whether it provides SDK or API for integrating the existing queuing system and evaluation system. If the "good and bad evaluation" system is involved, the terminal needs to rely on the APK of the government service "good and bad evaluation" service platform, and the evaluation data will be uploaded in real time after the business is completed.

2. Cabinet configuration follows the point

The main entrance of the government hall and the self-service area are vertical lobby cabinets (usually 1.6~1.8 meters high), with 21.5 to 32 inches of screens. It is convenient for standing operation and many people to look around. If the space of community service station is tight or as a window aid, 15.6 inch single and double screen desktop embedded service desk is selected. No matter what form, the cabinet should be made of cold rolled steel plate of more than 1.5mm, and the angle of the touch screen should conform to ergonomics, so that people can operate comfortably.

3. Check the list of peripherals item by item according to the business scope

Basic inquiry terminal: ID card reader+QR code scanning+thermal printing, three standard configurations. Those involving the submission of materials: the highlighter (≥ 8 million pixels, A3 format) and the fingerprint collector. Fees involved: UnionPay card reader and encryption keyboard. For those requiring verification by a witness, the binocular live detection camera must be in place. All modules are required to be integrated, and a bunch of external devices are ugly and unstable.

4. ICT requires comparing policies in advance

Confirm whether the terminal must use domestic processors (Feiteng, Godsone, and Megacore) plus domestic operating systems (Tongxin UOS, Yinhe Kirin OpenHarmony）。 If the localization platform is selected, it is necessary to verify the compatibility with the existing government business software and whether the domestic OFD format documents can be displayed and printed normally. Some tenders also require suppliers to issue a letter of commitment for software localization adaptation, which should be noted before bidding.

5. Keep a good hand in remote operation and maintenance and security audit

For the project deployed at multiple outlets, the platform supporting remote centralized control management is preferred - the background uniformly monitors the device status, pushes software updates, and remotely restarts the printer. Automatic storage of operation records is the bottom line requirement: equipment number, user's identity information, on-site photos, printing type and time are complete, and audit and traceability point to it. For higher requirements, hard disk video recorder (≥ 1TB) can be integrated in the cabinet to record the whole process.